M. Douglas Wray

Go Ahead, Buy a PC

From the Consumerist ( http://tinyurl.com/23ljrx )

Dan writes is to let us know that a Dell Laptop was the most probable cause of a fire that destroyed his home. We must say he seems in good spirits about it, all things considered:

On Monday morning I was heading to work like any other day.. little did I know that my home was being consumed by a raging fire. I arrived my desk to find that the phone was ringing – I needed to come home immediately was the message.

When I arrived home the entire street was blocked with fire and rescue crews. My 130 year old former farm house was engulfed in flames, with thick dark smoke pouring out of the windows and roof. Over 60 firefighters from 4 departments fought the blaze and battled equipment failures due to the near zero degree weather.

Hours later, after investigation the fire Marshall investigator took me aside asked me if I had a laptop computer. Yes — I told him I had a Dell Inspiron 1200…

It was determined that the laptop, battery, or cord malfunctioned around 15 minutes after I left for work, and quickly spread through the living room, the nearby dining room, and then up a stairwell into the bedrooms. Virtually the entire house suffered extensive fire, smoke, or water damage. The cold weather ensured that water quickly turned to ice which has further burdened and damaged the structure. All of our possessions have been lost – photos, keepsakes, clothes –everything. It looks like the house will be a total loss.

Dan is asking for our help contacting Dell, as they’ve been unresponsive to his queries:

“I have tried to call Dell to at least notify them of my problems, but each time I have called I get transferred into an endless loop of “Joe” or “Alan” all speaking a delectable version of English I presume emanates from Bangalore. I have been outright hung up on each time I get someone who speaks a reasonable version of English, or sounds like they might be in charge of something. Promises of call backs have gone, of course, unreturned.

Maybe you can help notify them. Or maybe pass along my new motto for Dell–

“Dude, you’re getting a burned down house!”

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