We are very embarrassed by the way our employee spoke with Mr. Block and Ms. Belmont and are contacting them to personally apologize. The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.
This was in response to:
So I left a comment that Comcast keeps refusing to publish:
“Very embarrassed”? Seriously? Funny but I don’t think you or your ‘superiors’ were even slightly embarrassed when you spent $300K to try and deny the people of Longmont, CO the right to use their own fiber optic network. Luckily you failed. However, I think now you’re desperately trying to make that money back by chiselling on rates and making it hard for people to leave your service. As soon as Greenspeed or any other provider can get me access via fiber, ‘Comcast’ will become persona non grata in my house permanently. This just underlines how right that decision is. If you had one scrap of decency or ethics you’d have started with “this employee has been dismissed” – the fact you DIDN’T tells me this knucklehead was likely the spawn of one of your shiny-suited pinhead bosses. Fire the moron and give this customer ALL of his fees for the last year back, then I’ll start believing you’re ’embarrassed’ – not just chagrined like a streetwalker caught soliciting a teenager.
I’ve tried reposting a couple of times and Scumcast keeps sweeping it under the rug.
Sorry old boys, you can’t bury things forever. Word’s out, you’re a predator and it’s time you were put down.